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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Larissa Bregenzer

May 24, 2023

5  out of  5 rating by Larissa Bregenzer
"Today Liz took the time to talk me through my situation & gave helpful info & recommendations on next steps. Also, Kim's other team members that I've worked with in the past have also been very helpful, prompt, and friendly."

Jeri Anderson

May 23, 2023

5  out of  5 rating by Jeri Anderson
"Janice is always there for us when we need to add or change a vehicle. She can always answer our questions too."

Darrell Huggett

May 23, 2023

5  out of  5 rating by Darrell Huggett
"I’ve been with Kim for many years. Now all of my family is with her as well. That says a lot. Exceptional service."

Liberty Leining

May 16, 2023

5  out of  5 rating by Liberty Leining
"Our family has been working with Kim and her team for several years. They are always available to answer any question and truly make you feel like family. From homeowners to auto insurance, they have gone above and beyond to meet our needs, time and time again. I can't recommend them more! You won't be disappointed!!"

Paul Smith

May 15, 2023

5  out of  5 rating by Paul Smith
"Carla, and the agency, have responded quickly and accurately to my various requests. I recommend them!"

Andy Van sloun

May 8, 2023

5  out of  5 rating by Andy Van sloun
"I've been with Kim Schaffer for well over ten years now and wouldn't want to be anywhere else. Janice has been especially helpful considering how often I'm changing vehicles and other policies!!!"

Chris Franz

April 24, 2023

5  out of  5 rating by Chris Franz
"Karen and Liz are VERY responsive to customer needs. It goes without saying they are very knowledgeable about the products they offer but I will say it anyways!!!"

LiSA Anderson

April 12, 2023

5  out of  5 rating by LiSA Anderson
"The customer service provided by the Kim Shaffer office is superb! Every single person in her office is knowledgeable, efficient and friendly. Whether it is an answer to quick question or resolving a more complicated issue, you can always trust her staff."

Michelle Lason

April 6, 2023

5  out of  5 rating by Michelle Lason
"Would highly reccomend."

Ryan Tharaldson

March 20, 2023

5  out of  5 rating by Ryan Tharaldson
"Great customer service and very positive experience with Kim and her team."

Dave Barthel

March 14, 2023

5  out of  5 rating by Dave Barthel
"If you need insurance in MN you can't go wrong with Kim"

Sara Buesgens

February 23, 2023

5  out of  5 rating by Sara Buesgens
"We love this agency. Carla is on Kim's staff and was wonderful and was the first person we spoke with. Carla pulled together quotes for us right away and helped us make a decision that worked best for our family. Kim was also very responsive and great. Switching our insurance over to Kim's State Farm agency is saving us about $2500 this year on our home and auto. My husband and I would highly recommend them!"

Randy Rauwerdink

January 28, 2023

5  out of  5 rating by Randy Rauwerdink
"Kim, Janice and team are such a pleasure to work with...I always sense that my best interests are in play and that I'm getting all the coverage I need at the best value. Great personal service!"

Stacey Crews

January 25, 2023

5  out of  5 rating by Stacey Crews
"So friendly, patient, helpful, and reasonable. I'm so glad I switched carriers."

Kristy Langendorf

January 23, 2023

5  out of  5 rating by Kristy Langendorf
"Kim and her staff are all about customer service. If you want a competent agent who is truly "there" for you, you've found the right place!"

Ryan King

January 11, 2023

5  out of  5 rating by Ryan King
"I have been working with Kim and her team for several years and am happy with the value and service. They are always very responsive and helpful when working through claims, and answering questions. Would recommend!"

Diane Grande

January 4, 2023

5  out of  5 rating by Diane Grande
"This agency always responds in a timely manner when addressing customer issues and concerns. As one of their long term customers they have always provided us with the best possible resolution in all matters and over the years we have never been disappointed."

Montanna Hanson

November 30, 2022

5  out of  5 rating by Montanna Hanson
"Janice at State Farm is great! So easy to work with & always easy to reach out to her with questions/assistance!"

Susan Youngren

November 29, 2022

5  out of  5 rating by Susan Youngren
"I love the professional and expedient way business is always handled when I phone into the office or have requests. Liz was extremely efficient, kind and professional this morning."

Jim Rose

November 24, 2022

5  out of  5 rating by Jim Rose
"Kim and her team are fantastic. A great agency if you want good rates, honest opinions, and top notch customer service."

Michael Lipke

November 24, 2022

5  out of  5 rating by Michael Lipke
"Kim, Jeff and the whole crew in the Chaska office are so friendly and knowledgeable! They got me so much more coverage for such a lower premium! I'm glad I took 30 minutes out of my day for the reassurance of knowing I was getting a better deal."

Jan Osier

November 22, 2022

5  out of  5 rating by Jan Osier
"Kim and her staff are super friendly and responsive. I love working with them!"

Abhijit Bharadwaj

November 10, 2022

5  out of  5 rating by Abhijit Bharadwaj
"Very very helpful . I have my Home and Auto with Janice, and have recently added Umbrella insurance also. Great rates and awesome service. Definitely recommend State Farm with Janice/Kim"


August 12, 2022

5  out of  5 rating by Jessika
"Kim and her team are friendly and always quick to respond with any questions I have"

Terri Rutherford

February 25, 2022

5  out of  5 rating by Terri Rutherford
"This insurance office is a bit out of our area but we feel it worth the drive given that Kim seems to be a genial, well informed insurance agent. She projects as trustworthy, credible and well informed regarding the many insurance options she represents. Kim demonstrates genuine concern in assisting with individual's insurance needs. Her explanations are clear and concise given this is an area many people have minimal understanding of."